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CHAT ROOM HELP |
The new chat room uses software called "JAVA". It requires that your browser (the software that lets you surf the Internet) be fairly new. We have found that about one out of three kids using the blubberbusters web site does not have a browser that can use the new chat room. The new chat room requires Microsoft Internet Explorer 4 or higher, Netscape Navigator 4 or higher, or America Online 4 or higher. If you get the message that your browser can not use the chat room, then you can download the newest version of your browser for free. Here's how: Just click on one of the links below and follow the directions to download the new versions: Microsoft Internet Explorer Version 5 Microsoft Internet Explorer Version 4 For America Online just type "AOL 5" in the keyword box and follow the directions for Upgrade. If downloading seems too hard, you can order the CD disc from Microsoft or Netscape from the same links above for only about $5.00. The disc from AOL can be obtained free at Barns and Noble, Circuit City, or Office Depot, or it can be ordered from the above AOL 5 upgrade window on your AOL site. If you already have one of the versions above and the chat room is not working, then make sure that JAVA is turned on for your computer. Here's how to check: a) For Netscape Navigator go to the Edit menu, select Preferences, then select Advanced, then click on Enable Java, if it is not checked. b) For Internet Explorer go to the Tools menu, select Internet Options, then select the Security tab, then click on Custom Level, then scroll down to Scripting, then to Scripting of Java Applets and check the Enable circle for Scripting of Java Applets. c) For America Online go to the MyAOL menu (AOL5) or the Settings menu (AOL6), select Preferences, then select WWW or Internet Preferences(WWW), then select the Security tab, then click on Custom Level, then scroll down to Java and Java Permissions and click on the Medium Safety circle. Then scroll down to Scripting, then to Scripting of Java Applets and check the Enable circle for Scripting of Java Applets. AOL uses an older version of Java, which is the software that most new chat rooms use. Therefore, if you're having problems using Java chat rooms like ours, we suggest that you download and use Internet Explorer, as explained above. After installing Internet Explorer you just log on to AOL as usual and then use Internet Explorer to surf the web or to use Java chat rooms. If you have any problems, please email us at chatrooms@patientecare.com We hope that our new chat
room is
helpful to you.
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